An employee changes companies and realizes that they no longer have access to their old pay slips. The HR department of the former employer is unresponsive, and the paper file was lost during a move. This common scenario poses a real problem when reconstructing a career for retirement or justifying income to a bank. Arkevia, a digital vault linked to the Cegedim SRH ecosystem and developed by Crédit Agricole Titres, was designed to avoid this deadlock.
Portability of HR documents after departure: what Arkevia changes
The point that most guides on Arkevia overlook is the question of continuous access. When the employer activates the service for its employees, each collaborator has a personal space. This space does not disappear with the end of the employment contract.
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In practical terms, the space remains accessible for free even after a change of employer. The HR documents deposited (pay slips, certificates, final account balances) are retained for a stated duration of up to fifty years. Therefore, one can access them via MyArkevia years later, without relying on the former HR department.
This portability transforms the digital vault into a long-term personal archive. To reconstruct a retirement file or respond to a request for proof during a mortgage application, one can find their documents without chasing after former employers. This is an angle that can be explored in detail about Arkevia and its vault, particularly regarding the logic of long-term preservation.
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NF Z 42-020 standard and probative value: why the legal framework matters
Many online storage services talk about “security” without specifying the normative framework behind it. Arkevia highlights its compliance with the NF Z 42-020 standard, which governs electronic archiving with probative value in France.
This standard defines precise requirements regarding the integrity of documents, their traceability, and the conditions of their restitution. A document archived according to this framework can be legally enforceable, which is not the case for a simple PDF file stored on a public cloud.
What the standard implies in daily life
For the user, the difference lies in three aspects:
- The integrity of the document is guaranteed by a digital fingerprint mechanism at the time of deposit, proving that it has not been modified after archiving
- The traceability of access and operations is recorded, allowing proof of who deposited what and when
- The restitution of the document is done in a format identical to the original, with the associated metadata
For an employee contesting an amount on an old pay slip or needing to prove a period of employment, the probative value of the archived document makes all the difference in front of a court or an administrative body.
Arkevia as a management platform for companies
Arkevia is often reduced to a simple vault for pay slips. The platform actually covers a broader scope on the company side. It centralizes the dematerialized distribution of HR documents to employees, eliminating the printing and postal sending of pay slips.
For the payroll service, the operational gain is direct: the dematerialization of pay slips reduces sending costs and processing time. The deposit is done automatically from the payroll software, without manual intervention document by document.
A scope that exceeds archiving
Arkevia is described in some sources as a secure management portal, not just an archiving space. The solution also allows for centralizing exchanges and services intended for employees and partners. Feedback on this point varies depending on the configuration chosen by each company, but the foundation remains the secure digital vault associated with each employee.
Limitations of support and friction points on MyArkevia
A digital vault that retains documents for decades raises a simple question: what happens when there is an access problem? In this regard, Arkevia presents a concrete limitation.
User support is described as accessible only by email, with no phone number. For an employee who can no longer connect to MyArkevia after several years of inactivity, the absence of a phone line can become a real irritant, especially in an urgent context (bank request with a deadline, career reconstruction).
It should also be noted that the platform relies on an internet connection and an up-to-date browser. For users who are not very familiar with digital tools, the first connection or recovery of credentials may require support that the email channel alone does not always provide effectively.
- Loss of credentials after several years without connection: recovery procedure by email only
- No documented telephone support in the available sources
- Web interface requiring a recent browser, which may pose problems on older hardware
These limitations do not undermine the robustness of the archiving, but they deserve to be anticipated. Before leaving a company, it is advisable to check one’s MyArkevia credentials and download a local copy of the most sensitive documents in addition to online storage.
The Arkevia digital vault meets a specific need: to secure and make HR documents portable in the long term, within a legally enforceable framework. Its compliance with NF Z 42-020 distinguishes it from a simple cloud storage space. The weak point remains user support, limited to the email channel, which contrasts with the promise of preservation over several decades. Keeping credentials up to date and maintaining a local backup remains the best complementary assurance.